Return & Exchange

1. Cancel Order

We can only cancel the order before the product is shipped, and once the order is canceled you will get a full refund.

Please note, once the product is already shipped out, then we can’t cancel the order for you, please understand.

2. Product Return

You can only return the products unconditionally within 30 days from the day you received the package only if the below situations are satisfied:

① The original package is unopened and intact, and also the product is not used;

② You need to return the full package including the gifts;

③ You need to cover the shipping fee for returning the product;

④ You need to provide a receipt or proof of purchase from our official website for us to complete your return;

⑤ Products that are marked as clearance prices cannot be returned for a refund.

3. How to return a product

If you meet the conditions for return, please follow the instructions to return the product:

① First of first, please contact us (contact@wellos.store) to verify whether your return is available;

② In your email, please provide the below information.

• Your name
• Your email and phone number
• Where did you purchase the product
• Order number
• The reason you want to return
• Photos of the product package 

③ When you receive an email from us regarding your return, please ship the entire package to the address provided by our customer service team. You will need to pay for shipping.

The return address
Address：

④ Once we receive your return package, and we will process your refund within 5-7 working days after we receive your package.
**All returns must include your name, billing address, and phone number. A representative of Wellos will contact you for your payment information for credit/refund after completion of the return process. Return Policy only applies to customers that purchased parts and devices directly through Wellos either online at https://www.wellos.store/

4. Refund after receiving the return

If you meet the conditions for return, please follow the instructions to return the product:

① Once your returned product is received and inspected, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund. 

② Once your refund is approved, you’ll be refunded on your original payment method within 1-2 business days.

③ If you don’t see the refund is back to your original payment method after 2-3 days, please wait for 1-2 days while checking your bank account for it can take some time for your bank or credit card company to process and post the refund too.

The refund method will be the same as the customer's original payment channel. The refund amount is the customer's full payment minus the shipping cost (Refund includes only the cost of the product. Any shipping costs have already been paid to the shipper). Once the refund is issued the customer will receive a confirmation email from the Wellos Website. The timeframe for when the refund appears on the customer’s account depends on the payment channel. i.e. Credit Card, Bank, PayPal, etc.

④ If you still can’t get your refund after 4-5 days, please Email us.

1. Product Exchange

Within 30 days from the date of receipt of the package, apply for an exchange after we verify the quality reasons.
For faster verification of quality issues, please provide the following information when contacting us:
① Your order number on our official website;

② Clear videos or photos showing specific issues;

③ Detailed description of the problem;

④ Please email all the information listed above to our customer service center.

2. Exchange coverage

We only exchange the products when they are defective or damaged for their poor quality but not for mal-operation or rough use.

For example, carry any unauthorized disassembly/repair/modification, the exchange is not available for the situation listed above.

3. About the shipping fee

Please Note: The shipping fee and tax are non-refundable.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, which means the cost of return shipping will be deducted from your refund.

No Quibble Returns

We accept 'No Questions Asked Returns' within 30 days of your order's delivery. If the item is returned to our warehouse in good condition, suitable for resale, you'll receive a refund for the product's price. Please note that shipping charges won't be refunded. Additionally, you're responsible for any fees or costs associated with returning the product to Wellos. For assistance with your return, please contact our customer service team at contact@wellos.store

Faulty/Defective Product

Wellos is dedicated to offering our customers the highest quality products and services. However, in rare instances, a product may be found to be defective. If your product is faulty and still within the warranty period, we will offer you a suitable replacement (if available). Wellos reserves the right to refund the purchase price of the product along with the original shipping charges. Please contact our customer service team at contact@wellos.store for assistance with your purchase.

Please note

This policy applies to products purchased directly from https://www.wellos.store/. For purchases made through other online or store retailers, please contact the retailer directly for their specific return policy.

Refund amounts exclude shipping charges or any other add-on charges to and from your location. Credits or refunds are issued within two weeks upon receiving your return and/or upon inspection. We cannot be responsible for items that are lost during transit when being returned, therefore we recommend high-valued items to be returned with tracking and insurance.